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The internet is full of dangers for businesses. Every time an employee opens an email, clicks on a link, or visits a website, there’s a chance they could expose the company to ransomware or other devastating cyberattacks.
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Small and Medium Businesses (SMBs) require strategic IT planning, governance, risk management, budget oversight, and talent management. However, their size or revenue often doesn’t justify a full-time CIO. As a result, SMB owners or CEOs may take on some tasks themselves or outsource them to a Managed Service Provider (MSP),…
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Budgeting for IT services is a critical aspect of running any modern business. Whether your IT budget decreases, stays the same, or increases can provide valuable insights into the effectiveness of your IT service provider. Let’s break down what these trends might indicate about the quality and efficiency of the…
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As a small or medium-sized business, you likely rely on an IT Managed Service Provider (MSP) to support and maintain your infrastructure or to provide expertise for key applications. Regardless of how you engage with your service provider, it is crucial to require thorough documentation for all work undertaken. Proper…
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For many organizations, a running network and cost are often the only metrics against which their IT provider is measured. However, without additional metrics such as the quality of documentation, adherence to established standards, and responsiveness, a business may struggle to truly assess the performance of their service provider.